You can assess the real meaning behind the words of a critic, but you may need to read between the quotes:
1. "I don't know." This person criticizes because of insufficient information. He may really be saying: "I want to know more before offering my support." He needs time to ask questions and needs to receive honest answers.
2. "I don't understand." This may mean "I like things the way they are and ...
ARTICLE Handling Conflict Train your leaders to see conflict in a new light and help them deal with it in a more biblical way. from BuildingChurchLeaders.com
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Making Peace: A Guide to Overcoming Church Conflict by Jim Van Yperen
Conflict will happen in the church. All that's up to us is how we prepare to handle it. This is done best by placing all of church life under Jesus Christ. (Moody Publishers, 2002; ISBN 0802431852)
Firestorm: Preventing and Overcoming Church Conflictby Ron ...