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Dearth of a Salesman
What do you do when no one signs up?


Topics:Motivation, Recruiting, Service, Volunteer, Volunteer care, Volunteer recruitment
Filters:Church board, Committee member, Discipleship, Pastor, Prayer, Service, Stewardship, Volunteer
References:Acts 4:32-35
Date Added:July 12, 2007

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Several years ago, our church needed to rebuild its children's ministry. No one stepped forward to lead it. The leadership vacancy raised several questions: Why didn't someone offer to serve? Who would recruit leaders? And if we found no gifted leader, should we shut down the ministry? It became obvious that we couldn't put a sign-up sheet in the lobby and expect people to "volunteer." And we knew from experience that making the job easier wasn't the answer. In fact, today we hear from younger people that we should raise the bar and require greater commitments.

Ultimately we asked Sharon, who had the talent, though we knew her interests were elsewhere. We explained our need and asked her for a one-year commitment. With the invitation came our acknowledgment that she preferred serving elsewhere. We offered to redirect her when the mission was accomplished. She said yes out of her faithfulness to the church.

Service will always be a combination of faithfulness to Christ and stewardship of our gifts. The goal, however, is to grow toward a gifts-based ministry, where people serve out of their gifts and passion. People will commit to responsibilities they are gifted for and passionate about.

If you love it, let it go

One church asked a lay leader to design a workshop on better ways of providing hospitality. Hospitality was defined as "a job"—coffee server, usher, and greeter. People did those things, but with little sense of mission.

The workshop leader suggested a new model, calling for people to commit to each other in prayer for the purpose of welcoming and serving new people more effectively. They would hold each other accountable for the mission. The workshop leader said, "If this committee does not take responsibility for the ministry of hospitality, it will not happen."

The pastor said, "What if people don't respond?"

The question was put to the participants: "Are we willing to let it go? Are we willing to keep doing ministry if people are not willing to take responsibility for it?" The pastor's fears were never realized.

People tend to take responsibility when they are given authority to create ways to accomplish the mission, especially if they know that without them, the ministry will not happen.

Lift up the value

Nothing happens in an organization until someone takes responsibility for it. A critical question is: Who is going to lead your church's lay mobilization effort? Who is going to see that people are recruited, trained, supported, resourced, managed, and celebrated?

Is that the pastor's responsibility?

I would argue not. The pastor's role is to preach and teach the value of gift-based ministry—not just occasionally but repeatedly and in many ways. The pastor's role is also to model the importance of accountability with key lay leaders and, if the church is big enough, with staff. That means calling for ministry covenants and expecting people to fulfill them. This is the stuff of periodic leadership retreats.


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