Developing Your Discernment
How to read the people you lead.
Also of Interest
The musicians of the New York Philharmonic Orchestra were once asked to name the most effective conductor. Arturo Toscanini won, hands down. When asked why, one of the instrumentalists said, "He could anticipate when you were about to make a mistake and keep you from making it."
He had discernment.
Discernment, like musical talent, is innate, but it's not like the gift of perfect pitch. The gift of discernment can be taught, practiced, and developed.
I have known many excellent leaders who were not given the gift of discernment. They could not read people. They read figures. They excelled in science, engineering, mathematics, and administration. They depended on management skills and organization.
Those blessed with even a little discernment, however, could develop significant sensitivity and intuition. I am one of those, having used discernment for many years both in manufacturing (overseeing 2,500 employees) and in ministry (chairing several national ministries).
If I could read my people correctly, I could make the most of their productivity and minimize their mistakes.
Catching what others miss
Using our discernment to lead requires much more.
First, make sure you understand the meaning of words, both dictionary and colloquial. Slang is part of colloquial listening. For example, when young people say "bad" or "nasty," they many times mean "exceptionally good." And if you're unsure about a meaning, ask. I have never known a really intelligent person who will let you use a word they don't know without stopping you to ask its meaning. The meaning is crucial to the understanding.
Next, listen to the selection of words. Word choice discloses several things, including a person's reasoning ability, his prejudices (using pejorative words), and desire to impress (inappropriate use of large words). Words give clues whether a person is primarily intellectual or emotional. Individuals with precise minds use precise language. Often, sensitive people use poetic words.
You can often determine whether individuals think in principles or techniques. Can they explain things several ways? How broadly do they illustrate? If a person illustrates from many different areas, he can see a similar principle running through the different experiences.
The use of words and accents also gives us a glimpse into someone's past. Buddy Rich, the drummer, told me that he could hear a player's history when he played jazz. He knew whom he had been listening to, whom he idolized, generally what part of the country he came from, and whether he had a religious background.
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